skip to Main Content

Contact TPS

Communication Commitment: TPS staff and teachers are committed to communicating directly and forthrightly, with kindness and respect, regardless of the mode of communication and regardless of how we are treated. If we ever miss that mark, let us know and we will make it right. Consistent with our commitment, we do not work with families or students who do not maintain forthrightness, kindness and respect in all their communications.
Fast Reliable Support: For all academic, admin or tech questions, the best way to get help is the chat bubble at the bottom of any page on our sites. We have Live Support 18 hours a day most weekdays. The Live Support bubble reverts to an email after hours.

Contacting Teachers

Teacher email addresses are in the Teacher Directory. If you have trouble reaching a teacher, please let TPS Support know of the problem and we will help you get connected.

Live Support

For all academic, admin or tech questions, the best way to get help is the chat bubble at the bottom of any page on our sites. When Live Support is unavailable, you will be given an email option. Please note that we do not offer support by phone, except for Academic Support discussions (curriculum planning, college preparation, course selection), by appointment.

Course Selection and Academic Planning

Do you want to discuss TPS course selection, curriculum planning, or college preparation? The best way to get your questions answered real-time is to visit TPS Live Support using the chat bubble at the bottom of any page on our sites. We will answer your questions there, and also refer you to an Academic Adviser (phone or skype appointment) from there if needed.

Email

If you don’t want Live Support or a phone/skype meeting with our Academic Adviser, you can also drop us an email. Teacher email addresses are in the Teacher Directory. For all other support we have one email address for everything:  support@pottersschool.org.

Postal Mail and Cookies

We generally do not work with postal mail, so please do not send it — send email instead. Unless, of course, it is cookies — we work with those. 🙂

Please do not send items with a signature requirement. Deliveries requiring signature are likely to be returned, after a long delay at the post office.

To pay your tuition by check, please pay by eCheck.

To pay for trips and events, or to donate to TPS (specific service trips, tuition assistance, or general donations), please send paper checks to:

The Potter’s School
8279 Raindrop Way
Springfield, VA 22153

Please do not send paper tuition checks or other snail mail correspondence, and please do not include other correspondence with your checks. We do not process paper correspondence or faxes.